INTERIOR DOCTOR

Returns & Refund Policy

Effective Date: 4 June 2026

Our Approach to Returns:

At Interior Doctor, we want you to be happy with your purchase. This policy explains your rights when returning a product, how to start a return, and how refunds are handled. Your statutory rights under applicable consumer law are not affected by anything in this policy.

Because we ship worldwide, your return rights depend on where you are located. Please read the section that applies to you.

1. Customers in Ireland and the European Union

If you are located in Ireland or the EU, you have the right to cancel your order within 14 calendar days of receiving your goods, for any reason, without giving an explanation.

To exercise this right:

  • Notify us in writing at sales@interiordoctor.eu within 14 days of receiving your item, quoting your order number.

  • Return the goods to us within 14 days of notifying us.

  • Once we receive the goods (or proof that you have sent them), we will process your refund within 14 days.

Items should be returned in their original condition and packaging where reasonably possible. You may inspect the product as you would in a shop, but items that have been installed, fitted, or used beyond reasonable inspection may have their refund reduced to reflect any loss in value.

We will refund the full price of the item plus the standard delivery cost you originally paid. If you chose a more expensive delivery option, we refund only the standard rate. Return postage is at your own expense unless the item is faulty or we sent the wrong product.

2. Faulty, Damaged, or Incorrect Items (All Customers Worldwide)

Regardless of where you are located, if your item arrives damaged, faulty, or is not what you ordered, we will put it right.

Please contact us at sales@interiordoctor.eu within 14 days of delivery and include:

  • Your order number

  • A clear description of the problem

  • Photographs or video showing the fault or damage

Once we have assessed the issue, we will offer a replacement, a repair, or a full refund including any delivery and return shipping costs. For faulty goods, return postage is always covered by us.

Faults that appear after the first 14 days may still be covered by your statutory rights or by any manufacturer warranty — please contact us and we will help.

3. Customers Outside the European Union

If you are located outside the EU (for example the United Kingdom, United States, or elsewhere), the 14-day change-of-mind right described in Section 1 does not automatically apply.

For non-EU customers, we accept returns only where the item is:

  • Faulty or defective

  • Damaged in transit

  • Materially different from its description

Please contact us within 14 days of delivery following the process in Section 2. Change-of-mind returns from outside the EU are at our sole discretion and, where accepted, return shipping and any import charges are the customer's responsibility.

4. Items We Cannot Accept for Change-of-Mind Returns

To protect all customers and for safety reasons, the following may not be eligible for change-of-mind (non-faulty) returns, to the extent permitted by law:

  • Products that have been installed, fitted, or wired into a vehicle

  • Custom-made, personalised, or made-to-order items

  • Products returned without their original packaging where this prevents resale

  • Products showing signs of use beyond reasonable inspection

This does not affect your right to return faulty, damaged, or incorrect items as described in Section 2, and does not affect EU consumers' statutory withdrawal rights.

5. A Note on Fitment

Our products are vehicle-specific. Buying an item that does not fit your vehicle because the wrong product was selected is treated as a change-of-mind return, not a fault. Please confirm compatibility before ordering. If you are unsure, contact us before purchasing and we will help you check fitment.

6. How Refunds Are Issued

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear after we have processed it, depending on your bank or card provider.

We will notify you by email once your refund has been processed.

7. Return Shipping and Costs

For faulty, damaged, or incorrect items, we cover all return shipping costs. For change-of-mind returns, you are responsible for return postage, and we recommend using a tracked service, as we cannot refund items we do not receive. Original delivery charges are refunded only on EU change-of-mind returns (standard rate) and on faulty-item returns.

8. International Returns and Customs

If you are returning an item from outside the EU, please mark it clearly as a returned item on customs documentation. We are not responsible for any customs charges, duties, or taxes incurred on returned goods. Original import duties paid by the customer are not refundable by us.

9. How to Contact Us

To start any return or ask a question about this policy, contact:

INTERIOR DOCTOR

Email: sales@interiordoctor.eu

Address: Churchfields, Ashbourne, Co. Meath Ireland

We aim to respond to all return requests within 5 business days.